Where can I buy Basis?
Our products are exclusively sold on our website, Elysiumhealth.com.
Can I order over the phone?
Placing your order through your account online takes less than five minutes, and the process is designed to be simple and efficient. If for some reason you’re having technological difficulties, please call us and we’d be happy to assist you.
Can I make changes to or cancel my order?
We aim to process your order as quickly as possible, which can limit our ability to make changes to or cancel your order once you’ve placed it. Please contact us at [email protected] if you’d like to make changes once an order has been placed and we will let you know if we can accommodate the changes in time. All of our orders are processed daily at 2pm EST and once that time passes, we cannot make changes to your order.
I have a new credit card. How can I update my information on file?
You can update your credit card information from your subscription settings page within your account.
Can I return my order?
Maintaining the highest quality standards comes first at Elysium. We do not reuse or resell any product once it ships from our warehouse, so we cannot accept returns. This is our policy to ensure customer safety. Once an order ships from our warehouse, it is a final sale. If you need your product replaced because it arrived damaged or defective -- no problem. Simply contact us at [email protected] and we will help you right away.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover.
When do you charge my credit or debit card?
Your credit or debit card will be charged upon placing your order, so we can prepare your order to be shipped. If there are any issues charging your card, we will reach out to you right away to address it.
Is your website secure?
We take your security very seriously and have an ‘https’ designation on all pages on Elysiumhealth.com that house secure information, like your login credentials, contact information, and payment information. This is indicated in the URL you see when you visit these pages. We can also assure you that our credit card processing system is 100% secure and private.
Can I use an international credit card to place my order?
Currently, we can only process orders on credits cards associated with an address in the United States.
How does your referral program work?
Visit elysiumhealth.com/refer-a-friend, and you will see the ability to email your friends directly from our page. Your referrals will receive $10 off their first order. For each friend who purchases, you will receive a $10 credit on your next order.
Still have questions? Send us an email at [email protected]